Privacy policy.

Beach.Haus understands that you care how your personal information is used and shared. While we appreciate your trust in us to handle your data carefully and respectfully, we are also committed to complying with the Federal Government’s Australian Privacy Principles (APPs), as outlined in the Privacy Act 1988 (Cth).

This document outlines our Privacy Policy and how Beach.Haus collects, uses, discloses, and protects your personal information.

1. Collection of Personal Information

(a) The information we collect helps us personalise and improve your experience. It is primarily used to provide goods and services to you and may include:

  • Name and address

  • Contact phone number

  • Email address

  • Product or service preferences

  • Information related to promotions and services offered by Beach.Haus

  • Event or membership details relevant to photography services

(b) Information about your website use may also be collected through cookies and analytics tools.

(c) We do not collect sensitive information unless required for a specific function or with your consent. We do not collect any information in a dishonest or surreptitious manner.

2. Use of Personal Information

We use your personal information for the purposes outlined above and for:

  • IT system development, maintenance, and improvement

  • Product and service development and research

  • Resolving complaints and service-related issues

  • Marketing communications (in accordance with privacy laws)

  • Engaging third parties for necessary business functions (e.g., printing, delivery)

  • Legal compliance and government reporting

  • Any purpose for which you have given consent

  • Any secondary purpose reasonably related to the primary purpose

We take reasonable steps to ensure the accuracy and currency of the information we collect and use.

3. Disclosure of Personal Information

Beach.Haus may disclose your personal information:

  • With your consent

  • To trusted third-party service providers (e.g., print labs, software providers) for order fulfilment and delivery

  • To ensure technical or administrative functions are performed efficiently

  • When required by law, court order, or to comply with regulatory obligations

  • To prevent serious threats to health, safety, or the public

  • In accordance with the Privacy Act and this Policy

We take reasonable contractual and operational steps to ensure third-party compliance with Australian privacy laws.

4. Security and Quality of Personal Information

Beach.Haus is committed to maintaining the security and integrity of your data.

We:

  • Regularly review our collection, storage, and access practices

  • Limit access to authorised personnel only

  • Store personal data securely (electronically or physically)

  • Ensure personal data is only retained as long as necessary, generally for the duration of your gallery’s viewing and ordering period

5. Access to Personal Information

You may request access to or correction of your personal information. We will:

  • Grant access in accordance with the Privacy Act

  • Correct inaccuracies as soon as practicable

  • Respond to reasonable requests within a timely manner

  • Charge a fee only if the request is particularly resource-intensive

For access or correction requests, please contact us at hello@hayleighbeach.com

6. Cookies & Tracking Technologies

Like many websites, Beach.Haus uses cookies and other tools to:

  • Understand user behaviour and traffic

  • Measure the performance of our website and online advertising

  • Improve your user experience

These tools do not collect identifiable personal information unless voluntarily submitted through forms.

7. Storage of Account Information

We take reasonable steps to protect your account details from loss, misuse, unauthorised access, or disclosure. Only authorised personnel may access your personal information.

8. Openness

For inquiries or complaints regarding our Privacy Policy or your personal data:

Email: hello@hayleighbeach.com

We aim to respond to all queries within a reasonable time frame.

9. Amendments to this Policy

This Privacy Policy may be updated occasionally to reflect changes in technology, regulation, or our business practices. The current version will always be available on our website, with any significant changes clearly highlighted.

Terms of Service can be view here